Vacuum upholstered furniture every week or two to remove loose dust and dirt.
Rotate removable cushions to promote even wear. Even though cushions have zippers on them, NEVER remove foam cores and place the covers in a washing machine (this goes for throw pillows too.) Shrinking, fading or fabric failure can (and most likely will) be the result.
If the backs and arms of an upholstered piece are “overstuffed” then fluff them up from time to time to give your furniture a “new again” look. Push up from the bottom or bat it up with the flat of your hand. If backs have zippers on them you can open them and fluff up the stuffing with your hand. Use care none of the filling gets caught in the zipper as you close it. The object with fluffing is to try and get some air back into the fibers.
Ultraviolet rays can damage both fabrics and wood. Avoid placing furniture in direct sunlight. If you must place the back against a window, consider using a “throw” over the back to protect it. Curtains and/or blinds will help protect it also. If you can, change the location of your furniture from time to time to break it in evenly and give your home a “fresh” look.
Sit in the middle of the cushions. If you lean to one side then your furniture will also start to lean. Never sit on the arms of sofas, loveseats or chairs.
If you spill liquid on your furniture blot clean it immediately with a clean, 100% cotton, white cloth. Using colored cloths can cause a dye transfer and make a bigger mess. Blot the spill (DO NOT RUB.) If after blotting you still have a spot refer to the cleaning code on the label (usually under the center cushion on sofas, possibly under the footrest on recliners.) Use the appropriate type of cleaner. Always test the fabric in an unobvious place before applying.
S – Spot clean using only a water-free dry cleaning agent
W – Spot clean using only water-based upholstery shampoo or
WS – Spot clean using a dry-cleaning solvent, water-based
upholstery shampoo or foam cleaner
X – Vacuum only, or use a soft brush. Do not use any liquid
For hard to remove or greasy spots you may need to apply the cleaning method more than once. Use an upholstery brush (like the one off your vacuum) to fluff up the nap after drying.
Upholstered Furniture Warranties
Furniture warranties vary but most upholstery comes with a “limited lifetime warranty.” This means the parts (like frame, springs and mechanisms if it reclines) are warranted against manufacture defects for as long as the furniture is in its original cover and still owed by the original purchaser. “Lifetime” refers to the life of the furniture, not your lifetime so if you have a chair that is twenty years old it’s probably time to get rid of it and buy a new one. Contrary to popular belief, furniture does wear out. A lifetime warranty generally refers to lifetime on the parts. Fabric and leather are warranted for one year. Some fabrics might have a longer warranty supplied by the fabric mill. Foam in upholstered furniture usually has some type of warranty also. It can vary from one year to lifetime depending on the manufacturer. Check your warranty info or ask your salesperson to find out. Foam is warranted to remain resilient, that is not to go flat, be aware that all foam products will flatten some over the lifespan of the piece and shouldn’t be seen as a defect, but as a natural wearing process. Transportation is not included in warranties and we need to have it in our shop to fix it, so we don’t do “house calls.” We might be able to pick up something if we happen to be in the neighborhood at no charge but if we make a special trip, in town is $30.00 with out of town transportation costs depending on where you live. Labor is covered for a year. After the first year labor charges are $30.00 per hour. We will make every effort to satisfy you and make it so you love your furniture. Our service manager and crew are very good at what they do and have a very high satisfaction rate. Warranty claims do not apply to misuse, abuse or comfort issues. Sometimes we can change something to make it more comfortable but not always and be aware if we do change something around it could affect performance and will void the warranty… we don’t recommend it.